This course is designed to equip airport personnel with the critical knowledge and practical skills needed to demonstrate ethical behavior and uphold the highest standards of security and professionalism across all operational areas. It reinforces the importance of integrity, accountability, and strict adherence to airport rules and regulatory protocols.

What You Will Learn:

• Core ethical principles and conduct expectations for airport staff
• Proper behavior and communication in customs, immigration, and restricted zones
• How to recognize and appropriately respond to unattended items or suspicious activity
• Secure handling and disposal of sensitive documents and equipment
• Maintaining respectful, professional boundaries in staff-passenger interactions
• Understanding actions and behaviors that may violate security policies or legal regulations